Privacy Policy

Effective Date: 15.04.2026

This Privacy Policy describes how personal data is collected, used, and protected when interacting with services, content, and digital tools operated by Polite Moose ("we", "us", "our").

1. Scope

This Privacy Policy applies to:

  • Social media accounts managed by Polite Moose
  • Content publishing tools and automation systems
  • Any integrations or applications connected to social media platforms
  • Services provided under the Polite Moose brand

2. Information We Collect

We may collect and process the following types of data:

2.1 Personal Information

  • Name and username
  • Email address
  • Public profile information from social media platforms

2.2 Usage Data

  • Interaction with content (likes, comments, shares)
  • Access times and activity logs

2.3 Technical Data

  • IP address
  • Device and browser type
  • Platform API data (as permitted by the platform)

3. How We Use Information

We use collected data for the following purposes:

  • To publish and manage content on social media platforms
  • To automate marketing and communication workflows
  • To analyze engagement and improve content strategy
  • To maintain security and prevent unauthorized access

4. Legal Basis for Processing

We process personal data based on:

  • Legitimate interest (marketing and content management)
  • User consent (where required by law)
  • Compliance with legal obligations

5. Data Sharing

We do not sell personal data. We may share data with:

  • Social media platforms (e.g., Meta, LinkedIn, X, etc.)
  • Service providers supporting automation and analytics
  • Legal authorities when required by law

6. Data Storage and Security

We implement appropriate technical and organizational measures to protect data, including:

  • Secure API integrations
  • Access control systems
  • Data minimization practices

7. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy or as required by law.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your data
  • Request correction or deletion
  • Withdraw consent
  • Object to processing

To exercise your rights, please contact us using the details below.

9. Third-Party Services

Our services may integrate with third-party platforms. We are not responsible for their privacy practices. Please review their policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.

11. Contact Information

For any questions or requests regarding this Privacy Policy, please contact:

Polite Moose

Email: [email protected]

12. User Data Deletion (Meta Compliance)

Users have the right to request deletion of their personal data that may be processed through our services, integrations, or connected social media accounts.

12.1 Data Deletion Instructions

To request deletion of your data, please:

  1. Send an email to [email protected]
  2. Use subject: "Data Deletion Request"
  3. Include:
    • Your name or username
    • Platform used (e.g., Facebook, Instagram)
    • Description of your request

12.2 Processing of Requests

Upon receiving a valid request, we will:

  • Confirm receipt within 5 business days
  • Delete personal data from our systems
  • Revoke API tokens and access permissions
  • Stop further data processing

Requests are completed within 30 days, unless legal obligations require retention.

12.3 Data Retention Exceptions

Some data may be retained for:

  • Legal compliance
  • Security purposes
  • Fraud prevention

Data Deletion Instructions URL

This Privacy Policy serves as the official Data Deletion Instructions URL:

https://polite-moose.com/privacy-policy

Data Deletion Callback URL

For platform verification purposes, the following endpoint is provided:

https://polite-moose.com/data-deletion-callback

Data deletion requests are handled manually via email as described above.